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- In this document you can find: Privacy Policy & General Terms

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PRIVACY POLICY

This privacy statement discloses the privacy practices for Emeraldelegance.com. We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us.

If you believe that Emeraldelegance.com is not abiding by our posted privacy policy, please contact us at 1-877-GEMS-4US or email us at Contact us.

Information Collection and Use
Emeraldelegance.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Emeraldelegance.com collects information from our users at several different points on our website.

Membership
When you make a purchase on our site, you automatically become a member. You provide the following information to Emeraldelegance.com:

  • Your Name
  • Your e-mail address
  • Your billing and shipping address
  • Your telephone number
  • The type of credit card you are using if applicable
  • Your credit card number and expiration date, or other form of payment
You choose your own member identification and password to use for all future purchases on the site. You choose whether or not you would like to receive electronic mailings from Emeraldelegance.com (see "Electronic Mailings" below).

Order
We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer's order. If we have difficulty processing an order, this contact information is used to communicate with the customer.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. We use both session and persistent cookies. Usage of a cookie from our site is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site.

Usage Tracking
Emeraldelegance.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, track user's movement in the aggregate. The statistics help us decide which products and services best serve our members and guests.

Aggregate Information
Emeraldelegance.com uses aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. Aggregate information is occasionally shared with partners of Emeraldelegance.com to plan advertising or promotions. We do not share any personally identifiable information.

Sharing
Emeraldelegance.com gives you access to third party partners to provide you with certain services that are detailed below. Emeraldelegance.com will provide that third party with your transaction information and then that third party will collect additional information if needed to provide you with the requested service. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links
This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by Emeraldelegance.com.

Catalog, Newsletters, Etc.
If a user wishes to subscribe to our catalog, newsletter, membership kit (Diamond Education Kit) etc., we ask for contact information such as name, street address and email address to provide these communications. Because we respect our users' privacy, we provide a way to opt-out of these communications. Please see the choice and opt-out section below.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.

Surveys & Sweepstakes
From time to time, our site requests information from users via surveys or sweepstakes. Participation in these surveys or sweepstakes is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name, shipping address and email address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Tell-A-Friend
If a user elects to use our referral service for informing a friend about an item, we ask them for the friend's name and email address. Emeraldelegance.com will automatically send the friend a one-time email inviting them to visit the site. We do store the friend's email and they have an option to opt-out in the communication.

Special request page
Our customers can use the special request page to enquire about products that they cannot find on the website, such as, for example, special orders. Personal information is gathered during this process.

Security
Emeraldelegance.com takes every precaution to protect our users' information. When users submit sensitive information via our website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear. To learn more about SSL, click here.

While we use SSL encryption to protect sensitive information (like your credit card information) online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are fully informed about our security and privacy practices and updated as new policies are added or revised. They are regularly notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.

If you have any questions about the security at our website, Contact us for more info.

Special Offers
Established members will occasionally receive information on products, services, special offers and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out below.

Correcting/Updating/Deleting/Deactivating
If a user's personally identifiable information changes (such as your zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user's personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication or by sending us an
Contact us.

Choice/Opt-Out
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature in our email or by visiting www.Emeraldelegance.com/unsub.asp.

When we update our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. However, if you have opted out of all communication with the site, or deleted/deactivated your account, then you will not be contacted, nor will your personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Limited 30-Day Warranty
All certified Emeralds sold by EmeraldElegance.com are genuine, authentic and of consistent high quality and value. All Emeralds are individually cut and polished by master emerald cutters to bring out each emerald's natural beauty and fire, as well to maximize each stone's brilliance and color. Highly trained jewelry setters and polishers then finish each piece of fine jewelry to meet the most exacting standards of our industry. Certain selected emerald solitaires are accompanied by an Independent Lab Certificate from GIA, EGL, AGS, HRD or IGI (price tag may vary).

This warranty covers each certified emerald for defects in manufacturing and/or natural fissures that produce cracks or chips over the time in the stone only, and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. This warranty is valid only at EmeraldElegance.comä. Improper repair or warranty service performed by someone other than EmeraldElegance.comä will void this warranty. EmeraldElegance.comä DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty is valid only in the U.S. For additional information on how to obtain warranty service, please contact our customer service: Contact us

Returning Merchandise to Emeraldelegance.com

If you are not satisfied with your purchase, you can return any non-engraved item in its original condition for a refund or exchange it to Emeraldelegance.com within 10 days of delivery date for a full refund of your purchase price, minus shipping*, handling, gift packaging, or other charges. Please note that the merchandise must be undamaged and in “new and unused” condition (defined below) to be acceptable for refund or exchange. Special orders are not returnable.

Refunds will be in the original form of payment, except for wire transfers which will be refunded via company check. If the returned merchandise involves layaway, the 25% deposit is not refundable. Multiple merchandise returns exceeding five (5) of the same item or style number within a 30 calendar day period will be subject to a 20% restocking fee. The returned merchandise must be accompanied by proof of purchase and all original documentation and packaging; otherwise, the return will not be honored.

You must obtain a Return for Inspection (RFI) number from Emeraldelegance.com before returning merchandise. We will not accept any returned merchandise without an RFI number. Contact a Customer Service Specialist by calling 1-800-975-6959 to obtain an RFI number.

All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. " New and unused condition" means that there are no scratches, marks, or blemishes; the security tags are still attached; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

Return Instructions:

  • Repack the merchandise in its original packaging materials, including all paperwork. For diamonds, enclose the original copy of the matching or identifying certificates.
  • Cut out the pre-printed return shipping label from your original packing list and affix it to the outside of the box with packing tape. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as United Parcel Service (UPS) or Federal Express to the address listed on the pre-printed label.
  • The RFI number must be written on the original invoice and on the pre-printed return shipping label.
Emeraldelegance.com is not responsible for merchandise that it does not actually receive or that is not returned in accordance with these terms. Please contact our Customer Service Department at 1-800-975-6959 if you have any questions or concerns.

*If you receive damaged or incorrect merchandise, contact a Customer Service Specialist no later than 2 business days after receipt at 1-800-975-6959. On a case by case basis, we will cover shipping charges up to a maximum of $50 upon our receipt of the defective or mis-delivered merchandise. If there is extensive damage to the box, refuse delivery and contact a Customer Service Specialist immediately at 1-800-975-6959


1800-975-6959